Privacy Policy

At Carrie Dunham your privacy is a top priority. Carrie Dunham collects customer information to help us serve you best. We respect your privacy and are committed to maintaining and using this information responsibly. Our privacy policy below addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

Information we collect about you

Any personal information you provide to us is maintained in private files on our secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, or participate in a promotion or survey. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you use our "email this style to a friend" function, your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.

How we use this information

We do not provide any third party with information about our customers. When you supply your mailing address, either when joining our mailing list or placing an order, you may receive Carrie Dunham catalogs or postcards by mail from us. When you place an order on our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you may also receive order confirmation and shipping status emails.

 

We may also maintain a record of your purchases to serve you better. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.

If you participate in any contests or promotions, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the contest, promotion or survey in which you have participated.

 

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

Marketing email communications

You have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, participate in a contest, promotion or survey you may automatically be added to our email list and receive marketing or promotional information from us.

If you do not wish to receive Carrie Dunham marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of the marketing emails.

 

Your online account

When setting up an online account at our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. If you request to have your password emailed to you, your credit card information will be automatically deleted from your profile for your protection.

Cookies and web beacons

Cookies are bits of information that we may automatically store on your computer if your computer accepts cookies. Cookies do not retain any personally identifiable information such as your name, address or any financial information, on your computer. We use cookies to recognize you and your preferences in order to improve the shopping process including for example holding items in your shopping cart and to provide you with a customized experience on our website based on your viewing and purchasing history.

 

If you do not wish to have cookies on your computer system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's "help" section for instructions.

 

Web beacons are small strings of code that are placed in a web page. They are sometimes called "pixel tags" or "clear GIFs" (Graphics Interchange Format). Carrie Dunham may in the future choose to use web beacons along with cookies to monitor activity on our website. For example, when you visit a particular web page, web beacons can notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit.